ALWAYS 10% AT THE CHECKOUT
10% OFF ON ALL ORDERS

Shipping policy

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Please allow 2 - 4 business days of processing and production time for your order to ship out. 


WILL I RECEIVE A TRACKING NUMBER?

All orders will be shipped from the USA and you will receive a shipment notification when your package has been sent out within 24 hours.
When you receive your tracking number and you need help to track your order you can go Here  


HOW LONG IS THE SHIPPING TIME?

Generally, our shipping times vary between 4 - 7 working days. 

Please note:  due to the Covid-19 pandemic, the delivery can take up to 10 days at times.

CAN I CANCEL MY ORDER?

You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email contact@prosuppz.com . All you need to do is send us an email with the subject line "CANCEL".

I HAVE ENTERED AN INCORRECT ADDRESS!

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at contact@prosuppz.com . If the address is wrong, we can correct this within 24 hours.


MY ITEM ARRIVED DAMAGED 

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.


If this happens to you, please contact us with:


 - Your order number. 

 - A picture of the damaged product.


Once received, we'll be happy to send out another free of charge.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?


If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)
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